Specific to Indonesia / Bali — must know
Bali, Lombok, Gili Islands, Java (Bromo, Yogyakarta), Komodo
- Visa-on-Arrival or e-VoA via official molina.imigrasi.go.id only — IDR 500,000, 30 days, extendable once.
- Bali Tourist Levy: IDR 150,000 per person (including kids and infants) — pay before/on arrival at lovebali.baliprov.go.id. Tourism police do random spot checks at temples and beaches.
- All Indonesia digital arrival card (immigration + customs + health) within 3 days of arrival on allindonesia.imigrasi.go.id. FREE.
- International Driving Permit is mandatory for scooter/car rental. Police checks are routine. We strongly advise first-timers against scooters.
- Passport: 6+ months validity, 2 blank pages.
- Drug law: death penalty for trafficking. We will not assist in any narcotics case.
- Volcanic activity: Agung, Batur, Bromo, Merapi, Semeru, Rinjani — sunrise hikes are at your risk. Sulphur gas at Ijen and altitude on Rinjani are real risks.
- Surf zones (Uluwatu, Padang Padang, Canggu, Nusa Penida) have strong currents and reef bottoms — at your risk.
- Temple dress code: sarong + sash. Don't climb on sacred objects. Menstruating women restricted from certain inner zones by tradition.
- Bali Belly is real — bottled water only, watch ice and street food.
How booking works
Once you pay the booking advance and we send you a confirmation voucher, your booking is locked in. The advance is non-refundable. Balance is due 15 days before departure for domestic trips and 30 days before for international trips. If the balance is not paid on time, we may cancel your booking and you lose the advance.
If you cancel — domestic trips
60+ days before travel: only the booking advance is forfeited. 59-30 days: 25% of trip cost. 29-15 days: 50%. 14-8 days: 75%. 7 days or less / no-show: 100%.
If you cancel — international trips
90+ days before travel: advance + airline/visa/TCS forfeited. 89-60 days: 25% of trip cost. 59-30 days: 50%. 29-15 days: 75%. 14 days or less / no-show: 100%.
Non-refundable items, always
Air tickets on non-refundable fares, train tickets after chart preparation, peak-season hotel blocks, cruise deposits, visa fees, ETA fees, helicopter sectors, pilgrimage permits, GST and TCS already paid to the government, and payment gateway charges are forfeited in full regardless of when you cancel.
Force Majeure (events beyond our control)
If your trip is hit by weather, landslide, flood, snow, road closure, government advisory, security incident, strike, pandemic, helicopter cancellation, permit cap exhaustion, or any similar event, we will refund whatever we actually recover from hotels, airlines and operators — minus our genuine out-of-pocket costs. We cannot guarantee a full refund in these situations and we are not liable for missed connections or loss of enjoyment.
Extra charges we may pass on
If government fees, fuel prices, GST, TCS, permit fees, e-pass costs or supplier rates go up after we send your quote, we reserve the right to charge you the difference. You agree to pay it before the trip starts.
Your responsibility
Passport, visa, ETA, government registrations, RFID cards, ID proofs, vaccinations, fitness for adventure activities, and truthful medical disclosure are all on you. We help, but we don't guarantee any visa or government approval. Travel insurance is strongly recommended for domestic trips and mandatory for international trips.
Third parties (airlines, hotels, operators)
We book with airlines, hotels, transport operators, dive schools, helicopter operators and government portals on your behalf. Their own terms apply to their service. We are not liable for their delays, cancellations, schedule changes, baggage issues, room downgrades or accidents — but we will help you raise the complaint.
Our liability is limited
If something goes wrong because of us, our total liability is capped at the amount you actually paid us for that trip. We are not liable for indirect losses like loss of enjoyment, business loss or missed future plans.
Unfair customer practice
We reserve the right to cancel your booking, eject you from the tour and blacklist you (without refund) if you raise a fraudulent chargeback after services are delivered, post false reviews to extort refunds, abuse our staff or drivers, damage hotel property, violate local law (especially drug law), or misrepresent yourself in documents.
Complaints
Raise any issue immediately with the tour manager while we can still fix it. Written complaints must reach info@earthlygroup.in within 15 days of trip completion. We will respond within 21 working days.
Governing law
These terms are governed by Indian law. Any dispute will be resolved by arbitration in Dehradun (Indian Arbitration & Conciliation Act 1996) and the courts at Dehradun, Uttarakhand have exclusive jurisdiction.
